Support
Answers to the common questions, and a real person at the other end of the email.
Contact
Email support@silock.app, or use Send Feedback in Silock’s Settings. Please never send your recovery phrase, your unlock or your photos. We’ll never ask for them.
Common questions
I forgot my PIN, password or pattern.
On the unlock screen, choose to use your recovery phrase, enter the 12 words, and set a new unlock. Silock never stores your unlock, so the phrase is the only way back in.
I lost my recovery phrase.
If you can still unlock Silock, go to Settings and make a new recovery phrase. The old one stops working straight away.
How do I move Silock to a new iPhone?
Turn on iCloud backup in Silock’s Settings and let it finish. On the new iPhone, sign in to the same iCloud account, install Silock, and choose to restore when setup offers it. You’ll need your recovery phrase.
Silock says it’s waiting before I can try again.
After several wrong unlocks Silock makes you wait: 30 seconds, then 5 minutes, then an hour. This slows down anyone guessing. Wait it out, or use your recovery phrase.
Face ID stopped working in Silock.
Check that Face ID is on in Silock’s Settings and in your iPhone’s Settings under Face ID & Passcode. You can always open Silock with your PIN, password or pattern.
How do I restore my Silock Pro purchase?
Open the upgrade screen in Silock and tap Restore Purchases, signed in with the Apple Account you bought it with.
How do I delete everything?
Go to Settings, then Erase Everything. Silock asks for your unlock, then asks once more. Your iCloud backup is kept unless you delete it too.